No-Weekend Service Advisor - Union Benefits & Growth

Laura Auto Group; Collinsville (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

No weekends

Union benefits

Air conditioned shops

Paid time off & holidays

Ongoing training

Family-owned business

Advancement opportunities

Job summary

Laura Automotive Group is seeking an enthusiastic, motivated Service Advisor to join our team in Illinois. You will be the primary contact for customers during their service visits and work closely with technicians to coordinate repairs and communicate recommendations.

We offer a busy, customer-focused environment with opportunities for growth, competitive benefits, and a family-owned culture. Equal opportunity employer with weekend-free schedule and shift hours.

Qualifications

• Dealership automotive service advisor experience required.
• Strong interpersonal and customer service skills.
• Excellent verbal and written communication abilities.

Responsibilities

• Welcome customers to the Service Department and provide a friendly, professional experience.
• Listen to customer concerns, document vehicle information, and perform thorough vehicle walk-arounds.
• Work alongside Service Technicians to identify vehicle concerns and recommend maintenance and repairs.
• Prepare detailed repair orders including labor, parts, and estimated times.
• Clearly communicate service recommendations, repair costs, and expected timelines to customers.
• Keep customers informed throughout the repair process and obtain authorization for additional services.
• Coordinate with technicians and Parts Department to ensure repairs are completed efficiently.
• Review completed repairs and explain services performed before closing the visit.

Skills

Customer service

Interpersonal skills

Communication

Organization

Problem-solving

Job description

Laura Automotive Group is seeking an enthusiastic, motivated Service Advisor to join our team in Illinois. You will be the primary contact for customers during their service visits and work closely with technicians to coordinate repairs and communicate recommendations.

We offer a busy, customer-focused environment with opportunities for growth, competitive benefits, and a family-owned culture. Equal opportunity employer with weekend-free schedule and shift hours.