Automotive Service Advisor - Laura Buick-GMC

Lauracdjr; Collinsville (IL); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

No weekends

Union benefits

Air conditioned shops

Paid time off & Holidays

Ongoing training

Family-owned business

Advancement opportunities

Job summary

Laura Automotive Group in Illinois is seeking an enthusiastic Automotive Service Advisor to join our busy, customer-focused service department. You will be the primary contact for customers, coordinate repairs with technicians, and help ensure accurate estimates and timelines.

This full-time role offers no weekend work, union benefits, paid time off, ongoing training, and advancement opportunities within a family-owned business that values people and service excellence.

Qualifications

• Dealership automotive service advisor experience required.
• Strong interpersonal and customer service skills.
• Excellent verbal and written communication abilities.
• Ability to stay organized and manage multiple priorities in a fast-paced environment.
• Team-oriented attitude with a commitment to customer satisfaction.
• Ability to communicate technical repair information in a way customers can easily understand.

Responsibilities

• Welcome customers to the Service Department and provide a friendly, professional experience.
• Listen to customer concerns, document vehicle information, and perform thorough vehicle walk-arounds.
• Work alongside Service Technicians to identify vehicle concerns and recommend appropriate maintenance and repairs.
• Prepare detailed and accurate repair orders, including labor, parts, and estimated completion times.
• Clearly communicate service recommendations, repair costs, and expected timelines to customers.
• Keep customers informed throughout the repair process and obtain authorization for additional services when needed.
• Coordinate with technicians and the Parts Department to ensure repairs are completed efficiently.
• Review completed repairs, verify repair order accuracy, and explain services performed before closing out the visit.
• Address customer questions and concerns promptly while maintaining high levels of customer satisfaction.

Skills

Dealership experience

Customer service

Communication skills

Organization

Team player

Job description

NO WEEKENDS | COMPETITIVE UNION BENEFITS | CAREER GROWTH OPPORTUNITIES

Take Your Automotive Career to the Next Level at the largest volume Buick & GMC dealer in the NATION!

Laura Automotive Group is seeking an enthusiastic, motivated, and customer-oriented Automotive Service Advisor to join our team! We are looking for someone who enjoys working with people, thrives in a busy service environment, and takes pride in delivering an outstanding customer experience.

As a Service Advisor, you'll serve as the primary point of contact for customers throughout their service visits. You'll work closely with our experienced technicians and Service Department to coordinate repairs, communicate recommendations, and ensure every customer receives the quality service they deserve.

Reports To: Service Manager / Fixed Ops Director

Schedule: Full-Time Position

M-F | Hours vary between 7:00AM - 6:00PM

Essential Duties

• Welcome customers to the Service Department and provide a friendly, professional experience.
• Listen to customer concerns, document vehicle information, and perform thorough vehicle walk-arounds.
• Work alongside Service Technicians to identify vehicle concerns and recommend appropriate maintenance and repairs.
• Prepare detailed and accurate repair orders, including labor, parts, and estimated completion times.
• Clearly communicate service recommendations, repair costs, and expected timelines to customers.
• Keep customers informed throughout the repair process and obtain authorization for additional services when needed.
• Coordinate with technicians and the Parts Department to ensure repairs are completed efficiently.
• Review completed repairs, verify repair order accuracy, and explain services performed before closing out the visit.
• Address customer questions and concerns promptly while maintaining high levels of customer satisfaction.
• Maintain a professional appearance and comply with company policies, procedures, and required training.
• Perform additional duties as assigned by Service Management.

Company Description

Laura Automotive Group is the largest volume Buick and GMC dealer in the United States, proudly serving customers with an unmatched commitment to value, quality and excellence. As part of the Laura Automotive Group, we bring 40 years of experience in the automotive industry, operating successful dealerships in Illinois and Missouri. Our team is driven by a passion for delivering exceptional sales and service experiences, always striving to exceed customer expectations.

At Laura Automotive Group, we believe our success is built on the strength of our people. We are always looking for talented, motivated individuals who are ready to be part of a dynamic and growing team.

Laura Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Benefits

• NO WEEKENDS!!
• UNION BENEFITS!
• Air Conditioned Shops!
• Paid Time Off & Holidays
• Ongoing Training
• Family-owned Business
• Advancement Opportunities

Requirements

• Dealership Automotive Service Advisor experience required.
• Strong interpersonal and customer service skills.
• Excellent verbal and written communication abilities.
• Ability to stay organized and manage multiple priorities in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• A team-oriented attitude with a commitment to customer satisfaction.
• Ability to communicate technical repair information in a way customers can easily understand.