Automotive Service Advisor: No Weekends + Union Benefits

Lauracdjr; Collinsville (IL); Vor Ort; USD 42.000 - 68.000; Vollzeit

Benefits dieser Stelle

No weekends

Union benefits

Air conditioned shops

Paid time off & Holidays

Ongoing training

Family-owned business

Advancement opportunities

Zusammenfassung

Laura Automotive Group in Illinois is seeking an enthusiastic Automotive Service Advisor to join our busy, customer-focused service department. You will be the primary contact for customers, coordinate repairs with technicians, and help ensure accurate estimates and timelines.

This full-time role offers no weekend work, union benefits, paid time off, ongoing training, and advancement opportunities within a family-owned business that values people and service excellence.

Qualifikationen

• Dealership automotive service advisor experience required.
• Strong interpersonal and customer service skills.
• Excellent verbal and written communication abilities.
• Ability to stay organized and manage multiple priorities in a fast-paced environment.
• Team-oriented attitude with a commitment to customer satisfaction.
• Ability to communicate technical repair information in a way customers can easily understand.

Aufgaben

• Welcome customers to the Service Department and provide a friendly, professional experience.
• Listen to customer concerns, document vehicle information, and perform thorough vehicle walk-arounds.
• Work alongside Service Technicians to identify vehicle concerns and recommend appropriate maintenance and repairs.
• Prepare detailed and accurate repair orders, including labor, parts, and estimated completion times.
• Clearly communicate service recommendations, repair costs, and expected timelines to customers.
• Keep customers informed throughout the repair process and obtain authorization for additional services when needed.
• Coordinate with technicians and the Parts Department to ensure repairs are completed efficiently.
• Review completed repairs, verify repair order accuracy, and explain services performed before closing out the visit.
• Address customer questions and concerns promptly while maintaining high levels of customer satisfaction.

Kenntnisse

Dealership experience

Customer service

Communication skills

Organization

Team player

Jobbeschreibung

Laura Automotive Group in Illinois is seeking an enthusiastic Automotive Service Advisor to join our busy, customer-focused service department. You will be the primary contact for customers, coordinate repairs with technicians, and help ensure accurate estimates and timelines.

This full-time role offers no weekend work, union benefits, paid time off, ongoing training, and advancement opportunities within a family-owned business that values people and service excellence.