Client-Focused Service Advisor | Mon–Fri

Waterloo Automotive; Waterloo (IL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Locally Owned Business

Team oriented environment

Competitive Compensation

401(k) matching

Paid time off

Training & development

Job summary

Waterloo Automotive in Waterloo, IL is seeking a Service Advisor to balance customer care with sales. You’ll be the primary point of contact from intake to delivery, presenting recommendations and coordinating workflow to ensure a professional experience.

Monday–Friday schedule, NO WEEKENDS, with focus on building trust and driving revenue growth. You will guide customers through the service process, communicate with technicians and parts staff, and ensure satisfaction from start to finish.

Qualifications

• Greet customers professionally and guide intake/inspection.
• Build and present estimates using digital inspections and pricing guidelines.
• Communicate clearly with customers, technicians, and parts staff to manage timelines.

Responsibilities

• Greet customers professionally and guide them through the intake and inspection process.
• Build and present estimates using digital inspections and approved pricing guidelines.
• Communicate clearly with customers, technicians, and parts staff to manage timelines and expectations.
• Follow intake, documentation, follow up, and delivery procedures.
• Ensure a positive final experience through quality control and delivery review.

Skills

Customer service

Communication

Sales

Organization

Process adherence

Job description

Waterloo Automotive in Waterloo, IL is seeking a Service Advisor to balance customer care with sales. You’ll be the primary point of contact from intake to delivery, presenting recommendations and coordinating workflow to ensure a professional experience.

Monday–Friday schedule, NO WEEKENDS, with focus on building trust and driving revenue growth. You will guide customers through the service process, communicate with technicians and parts staff, and ensure satisfaction from start to finish.