Nighttime Intake Team Lead — Client Care & Ops

Job Duck, LLC; United States; Remote; USD 60.000 - 80.000; Vollzeit

Zusammenfassung

Job Duck, LLC in the United States is hiring an Overnight Intake Supervisor to lead a small team delivering client support during overnight shifts. You’ll balance hands-on intake with people leadership to ensure timely, accurate processing of cases.

The role emphasizes organized operations, performance monitoring, and reporting on KPIs, while maintaining high standards of professionalism and client satisfaction.

Qualifikationen

• Leadership experience and ability to manage a team.
• Strong verbal and written communication skills.
• Experience with client intake and case management support.
• Ability to track KPIs and monitor performance.
• Ability to generate reports and analyze data.
• Attention to documentation review and management.
• Coordination of medical records where needed.
• Professional, client-focused communication.

Aufgaben

• Serve as backup coverage when team members are unavailable.
• Perform quality assurance reviews to ensure adherence to standards.
• Prepare operational and productivity reports.
• Track and report key performance indicators (KPIs).
• Request, track, and follow up on medical records.
• Receive, review, and organize client documentation.
• Support progression of cases by maintaining organized records.
• Monitor individual and team performance against goals.

Kenntnisse

Leadership

Team management

Communication

Client intake

Case management

KPI tracking

Reporting

Data analysis

Documentation review

Medical records

Jobbeschreibung

Job Duck, LLC in the United States is hiring an Overnight Intake Supervisor to lead a small team delivering client support during overnight shifts. You’ll balance hands-on intake with people leadership to ensure timely, accurate processing of cases.

The role emphasizes organized operations, performance monitoring, and reporting on KPIs, while maintaining high standards of professionalism and client satisfaction.