V104C - Intake Team Supervisor

Job Duck, LLC; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Job Duck, LLC in the United States is hiring an Overnight Intake Supervisor to lead a small team delivering client support during overnight shifts. You’ll balance hands-on intake with people leadership to ensure timely, accurate processing of cases.

The role emphasizes organized operations, performance monitoring, and reporting on KPIs, while maintaining high standards of professionalism and client satisfaction.

Qualifications

• Leadership experience and ability to manage a team.
• Strong verbal and written communication skills.
• Experience with client intake and case management support.
• Ability to track KPIs and monitor performance.
• Ability to generate reports and analyze data.
• Attention to documentation review and management.
• Coordination of medical records where needed.
• Professional, client-focused communication.

Responsibilities

• Serve as backup coverage when team members are unavailable.
• Perform quality assurance reviews to ensure adherence to standards.
• Prepare operational and productivity reports.
• Track and report key performance indicators (KPIs).
• Request, track, and follow up on medical records.
• Receive, review, and organize client documentation.
• Support progression of cases by maintaining organized records.
• Monitor individual and team performance against goals.

Skills

Leadership

Team management

Communication

Client intake

Case management

KPI tracking

Reporting

Data analysis

Documentation review

Medical records

Job description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022!

Job Description

Join Job Duck as an Overnight Intake Supervisor and lead a team responsible for delivering exceptional client support during overnight operations. In this role, you will balance hands on intake responsibilities with team leadership, ensuring that potential clients receive timely assistance and that internal processes are completed with accuracy and professionalism. You will serve as both a working supervisor and a reliable resource for your team, stepping in when coverage is needed while monitoring performance and maintaining quality standards. Your ability to stay organized, lead by example, and provide operational support will have a direct impact on team success and client satisfaction. This opportunity is ideal for a proactive professional with leadership experience who thrives in a fast paced environment and enjoys developing efficient, high performing teams.

Responsibilities

• Serve as backup coverage when team members are unavailable
• Perform quality assurance reviews to ensure adherence to company standards
• Prepare operational and productivity reports
• Track and report key performance indicators
• Request, track, and follow up on medical records
• Receive, review, and organize client documentation
• Support the progression of cases by maintaining organized records
• Monitor individual and team performance against established goals

Requirements

• Leadership and team management
• Strong verbal and written communication
• Client intake and case management support
• KPI tracking and performance monitoring
• Reporting and data analysis
• Documentation review and management
• Medical records coordination
• Professional and client focused communication

Work Shift: Languages: English, Spanish