Night Intake & Case Management Specialist

Job Duck, LLC; United States; Remote; USD 13,000 - 14,000; Full time

Job summary

Job Duck, LLC is seeking an Overnight Intake Specialist to guide potential clients through the intake process outside of traditional business hours. You will collect critical case information, ensure accuracy, and help maintain smooth operations overnight.

During slower periods, you will assist with case management tasks, medical records requests, and documentation review, contributing to case progression and client service excellence.

Qualifications

• Reliable and dependable candidate with strong customer service background.
• Excellent written and verbal communication in English.
• Organized with attention to detail and ability to manage documentation.

Responsibilities

• Conduct intake interviews and gather detailed information from potential clients
• Support case progression by maintaining organized records
• Receive, review, and organize client documentation
• Request, track, and follow up on medical records
• Assist with case management tasks during non-peak periods

Skills

Reliable

Customer service

Phone etiquette

Sales background

Quality assurance

English proficiency

Written/verbal communication

Organized

Attention to detail

Job description

Job Duck, LLC is seeking an Overnight Intake Specialist to guide potential clients through the intake process outside of traditional business hours. You will collect critical case information, ensure accuracy, and help maintain smooth operations overnight.

During slower periods, you will assist with case management tasks, medical records requests, and documentation review, contributing to case progression and client service excellence.