Night & Weekend Veterinary CSR — Compassionate Client Care

Westford Veterinary Emergency and Referral Center; Westford (MA); Sur place; USD 28 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

401K with company match

Generous paid time off

Mental health resources

Bonding leave

Pet care discounts

Pet diagnostics discounts

Pet food discounts

Pet insurance discounts

Résumé du poste

Westford Veterinary Emergency Referral Center in Westford, MA is seeking a compassionate Client Service Representative to join our 24/7 emergency team. This full-time, nights and weekends position offers the chance to greet clients, manage files, process payments, and coordinate with our veterinary team using a multi-line system.

You will handle inquiries about basic animal care, educate clients on products, and ensure accurate medical records and client invoices while delivering warm,

Qualifications

• High school diploma or equivalent.
• Previous experience as Veterinary Receptionist/CSR preferred but not required.
• Significant experience with basic office functions in a busy office environment.
• Must be a team player and have compassion for pets and their people.

Responsabilités

• Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system.
• Warmly greets clients
• Prepares patient files
• Receives and relays client correspondence and updates client financial records
• Answers client's inquiries about basic animal care questions and routine procedures
• Educates clients on over-the-counter products such as flea and tick preventions
• Admits patients and handles medical records entries accurately
• Prepares client invoices for services performed
• Handles payment transactions
• Receives and relays telephone, fax, and email messages accurately and promptly

Connaissances

Customer service

Communication

Teamwork

Pet compassion

Formation

High school diploma

Description du poste

Westford Veterinary Emergency Referral Center in Westford, MA is seeking a compassionate Client Service Representative to join our 24/7 emergency team. This full-time, nights and weekends position offers the chance to greet clients, manage files, process payments, and coordinate with our veterinary team using a multi-line system.

You will handle inquiries about basic animal care, educate clients on products, and ensure accurate medical records and client invoices while delivering warm,