Tow & Emergency Dispatch Specialist

Guardian Fleet Services; Town of Florida (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off

Life and AD&D

401(k) Plan

Short Term Disability

Long-Term Disability

Hospital Indemnity

Cancer plan

Employee Assistance Program

Employee Referral Bonus

$1500 Sign on Bonus

Job summary

Guardian Fleet Services in New York is seeking a proactive Dispatcher to coordinate light, medium, and heavy‑duty tow trucks for service calls, accident scenes, and customer requests. You will act as the central link among drivers, customers, law enforcement, and management.

The role requires clear communication, the ability to multitask under pressure, and a solid understanding of towing operations. You will monitor job progress, routes, and equipment availability, while delivering consistent,

Qualifications

• Dispatch experience in towing, trucking, emergency services, or logistics.
• Strong communication and multitasking abilities.
• Ability to remain calm and organized in high-stress situations.
• Proficiency with dispatch software, GPS systems.
• Basic computer applications.
• Knowledge of towing terminology, equipment types, and recovery processes.
• Ability to pass background and drug screening.
• Must be able to communicate fluently in English.

Responsibilities

• Receive and prioritize incoming service calls from customers, law enforcement, motor clubs, and internal systems.
• Dispatch appropriate tow trucks and operators based on call type, location, and equipment needs.
• Monitor driver status, job progress, and GPS locations to ensure efficient routing.
• Communicate clearly with drivers regarding job details, hazards, and special instructions.
• Document all call information accurately in dispatch software.
• Coordinate with police, fire departments, and DOT during accident recoveries.
• Provide excellent customer service, including ETA updates and problem resolution.
• Maintain knowledge of service area, traffic patterns, and common locations.
• Assist with after-hours or emergency dispatching as needed.
• Support office operations with administrative tasks when required.

Skills

Dispatch experience

Strong communication

Multitasking

Calm under pressure

English proficiency

Background and drug screening

Basic computer skills

Towing terminology knowledge

Tools

Dispatch software

GPS systems

Job description

Guardian Fleet Services in New York is seeking a proactive Dispatcher to coordinate light, medium, and heavy‑duty tow trucks for service calls, accident scenes, and customer requests. You will act as the central link among drivers, customers, law enforcement, and management.

The role requires clear communication, the ability to multitask under pressure, and a solid understanding of towing operations. You will monitor job progress, routes, and equipment availability, while delivering consistent,