Hospital Switchboard Operator – Nights & Paging

WellSpan Health; York (York County); On-site; USD 20,664,000 - 28,929,600; Full time

Benefits offered by this job

Comprehensive health benefits

Flexible spending and health savings

Retirement savings plan

Paid time off (PTO)

Short-term disability

Education assistance

DailyPay

Wellness programs

Caregiver support via Wellthy

Childcare referral via Wellthy

Job summary

WellSpan Health is seeking a Hospital Communications Operator to serve as the central hub for hospital telecommunication services. The role involves routing internal and external calls, providing information, and supporting emergency response procedures.

The shift schedule includes rotating nights (11pm–7am) with weekly rotations and holidays. A High School Diploma or GED and less than one year of relevant experience are preferred, along with strong customer service and basic computer skills.

Qualifications

• Requires excellent interpersonal and communication skills.
• Verbal communication skills required to interact with patients, visitors, and staff.
• Basic computer skills and familiarity with hospital information systems.

Responsibilities

• Answer incoming calls promptly and professionally while delivering customer service.
• Screen and route calls to appropriate departments or patient locations.
• Provide general hospital information and assist callers with inquiries.
• Facilitate communication between patients, visitors, and hospital staff.
• Initiate and announce hospital emergency codes as needed and coordinate with personnel.
• Manage paging systems and on-call schedules to ensure timely message delivery.
• Monitor and troubleshoot switchboard and paging systems; escalate issues as appropriate.
• Maintain accurate logs of calls, messages, and critical events and ensure smooth shift transitions.

Skills

Excellent interpersonal/communication

Verbal communication

Basic computer skills

Education

High School Diploma or GED

Job description

WellSpan Health is seeking a Hospital Communications Operator to serve as the central hub for hospital telecommunication services. The role involves routing internal and external calls, providing information, and supporting emergency response procedures.

The shift schedule includes rotating nights (11pm–7am) with weekly rotations and holidays. A High School Diploma or GED and less than one year of relevant experience are preferred, along with strong customer service and basic computer skills.