Night Store Lead: Customer Service & Ops

Safeway; Fairbanks (AK); Presencial; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

Safeway is seeking a Person In Charge (PIC) to serve as the primary store contact, assuming the Store Manager’s duties when needed and supervising employees during night shifts. The PIC also acts as a Cashier-Checker and may work in multiple departments within the store.

The role focuses on delivering maximum profit, efficiency, and superior customer service, with responsibilities ranging from cash handling to overseeing operations in the absence of senior management.

Formación

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to understand and follow instructions.
• Knowledge of all positions within the store.

Responsabilidades

• Provide customer service as defined by the employer within policy.
• Handle emergencies, complaints, and supervise store personnel.
• Maintain familiarity with company policies and procedures.
• Supervise the sales floor to monitor service and replenishment of products.
• Replace stock in displays around the checkout area.
• Assist in maintaining a clean and safe work environment.
• Assist other cashiers with computer, register, and scanner problems.
• Perform basic office functions to assist customers and personnel.
• Operate the cash register to total customers’ final bill.

Conocimientos

Customer service

Team leadership

Cash handling

Policy adherence

Descripción del empleo

Safeway is seeking a Person In Charge (PIC) to serve as the primary store contact, assuming the Store Manager’s duties when needed and supervising employees during night shifts. The PIC also acts as a Cashier-Checker and may work in multiple departments within the store.

The role focuses on delivering maximum profit, efficiency, and superior customer service, with responsibilities ranging from cash handling to overseeing operations in the absence of senior management.