Night-Shift Utilities Dispatcher: Customer Service Pro

Borough of Chambersburg; Chambersburg (Franklin County); On-site; USD 29,000 - 49,000; Full time

Job summary

Borough of Chambersburg is seeking a Dispatcher C - Utilities to receive calls, dispatch personnel, and maintain essential records at the Utility Service Center in Chambersburg, PA. The role involves data entry, information provision on bills and outages, and coordination across Borough departments.

OA duties include learning to advance to Dispatcher B, ensuring accurate data handling, and delivering courteous service to residents.

Qualifications

• High school diploma or equivalent required.
• Ability to perform simple addition and subtraction.
• Ability to learn data entry and retrieval systems.
• Ability to communicate effectively with the public and Borough personnel.

Responsibilities

• Receive calls and complaints and dispatch personnel accordingly.
• Maintain records and perform data entry/retrieval.
• Provide information to callers regarding bills, due dates, meter reads, notices and payment options.
• Assist with utility service requests and daytime dispatch operations.

Skills

Data entry

Communication

Record keeping

Numerical basic math

Education

High school diploma or equivalent

Job description

Borough of Chambersburg is seeking a Dispatcher C - Utilities to receive calls, dispatch personnel, and maintain essential records at the Utility Service Center in Chambersburg, PA. The role involves data entry, information provision on bills and outages, and coordination across Borough departments.

OA duties include learning to advance to Dispatcher B, ensuring accurate data handling, and delivering courteous service to residents.