Emergency Dispatch Operator - Union, Rotating Shifts

PPL Corporation; Allentown (Lehigh County); On-site; USD 50,000 - 65,000; Full time

Job summary

PPL Electric Utilities is seeking a Dispatcher-Shift to work with System Operators and supervisors for dispatching crews in response to service problems and emergencies. This is a non-remote position reporting to a Command Center in Allentown, PA with a rotating shift including nights, weekends, and holidays.

Successful candidates must meet residency requirements and join IBEW Local 1600. This role requires coordination with utilities personnel and safety-focused communication during emergencies.

Qualifications

• Basic understanding of electrical distribution system.
• Experience in dispatching work via electronic systems is preferred.
• Must be able to obtain NERC/CIP PSP clearance and pass CRITICALL test.

Responsibilities

• Direct and dispatch work crews to locations based on customer requests or needs.
• Coordinate activities with Distribution and Transmission system operators.
• Inform operators with critical information to ensure safe responses.
• Interact with PPL and contractor crews professionally.
• Communicate with 911 centers to relay information for emergencies.
• Manage calls during emergencies and service interruptions.
• Maintain courteous customer relations and document inquiries.

Skills

Electrical distribution

Dispatch experience

Education

NERC/CIP PSP clearance

CRITICALL test

Job description

Company Summary Statement

PPL Electric Utilities delivers safe, reliable and affordable electricity to more than 1.4 million homes and businesses throughout its 29-county service territory in eastern and central Pennsylvania. Through smart investments and innovation, it has built one of the most advanced electric grids in the United States. And, with over a century of expertise, PPL Electric remains focused on continuing to build the utility of the future, today. Regularly ranking among the country’s best utility companies for reliability and customer satisfaction, PPL Electric has won numerous awards, including 30 J.D. Power Awards for providing top-quality service to residential and business customers. PPL Electric is a major employer and an active supporter of the communities it serves. Empowering employees, community members and initiatives across its service territory through volunteerism and investments in organizations that support education, sustainability, and wellbeing.

Company Summary Statement

PPL Electric Utilities delivers safe, reliable and affordable electricity to more than 1.4 million homes and businesses throughout its 29-county service territory in eastern and central Pennsylvania. Through smart investments and innovation, it has built one of the most advanced electric grids in the United States. And, with over a century of expertise, PPL Electric remains focused on continuing to build the utility of the future, today. Regularly ranking among the country’s best utility companies for reliability and customer satisfaction, PPL Electric has won numerous awards, including 30 J.D. Power Awards for providing top-quality service to residential and business customers. PPL Electric is a major employer and an active supporter of the communities it serves. Empowering employees, community members and initiatives across its service territory through volunteerism and investments in organizations that support education, sustainability, and wellbeing.

Overview

Dispatcher-Shift will work in conjunction with System Operators and appropriate supervisors in contacting, directing, and dispatching personnel to response to service problems and emergencies. This is NOT A REMOTE POSITION. Successful candidates must report to PPL’s Command Center located in Allentown, PA for every shift. The schedule for this position is a rotating shift and the successful candidates must be available to work nights, weekends and holidays. There is a 30 mile residency requirement for this role (address to be provided if selected for consideration). This is a union position and successful candidates will be members of IBEW Local 1600.

Responsibilities

• Direct and dispatch work crews to appropriate locations according to customer requests, specifications, or needs.
• Coordinates activities with Distribution and Transmission system operators to ensure the safe and effective use of resources.
• Informs Distribution and Transmission system operators of critical information to ensure the most effective and safe response to customers.
• Interact with PPL and contractor crews performing work and restoration on the PPL system in a professional manner.
• Interact with the 911 centers in a professional manner and ensure all required information is transmitted between the parties to allow PPL and emergency personnel to respond to emergencies in the most efficient and safest way possible.
• Receives and handles calls during emergency conditions and service interruptions.
• Performs in a courteous and professional manner while satisfying customer inquiries and complaints, both verbal and written.
• Promotes high standards of customer and public relations.
• Calls out, directs and dispatches personnel, secures assistance or requests help from other departments as necessary.
• Monitor personnel and/or equipment locations and utilization in order to ensure the most effective use of resources.
• Perform administrative functions.
• Performs such other related duties as assigned or as necessary.
• Responds to call-outs as required by company policies and procedures
  
  
  

Qualifications

MINIMUM ENTRY REQUIREMENTS:

• Basic understanding of electrical distribution system.
• Ability to obtain NERC/CIP PSP clearance..
• Successful completion of CRITICALL test
  
  
  

PREFERRED QUALIFICATIONS:

• Experience in dispatching work via electronic systems.