Utility Dispatch Specialist – Scheduling & Field Coordination

ADP, Inc.; Hanover (MD); On-site; USD 25,000 - 30,000; Full time

Job summary

One Call Concepts Locating Services, Inc. in Hanover, MD is seeking a Utilities Locating Dispatcher / Clerical Assistant.

This full-time role involves coordinating field crews, managing service requests, and maintaining clear communication with homeowners, excavators, and utility personnel. The ideal candidate will have a high school diploma or equivalent, strong written and verbal communication skills, and the ability to multi-task in a fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• Strong written and verbal communication skills for client correspondence and internal coordination.
• Ability to multi-task and manage time effectively in a fast-paced environment.

Responsibilities

• Coordinate and dispatch field personnel based on priority, availability, and location.
• Maintain detailed documentation of dispatch activities, work orders, and communication logs.
• Communicate with field personnel, management, and clients to provide updates and resolve issues promptly.
• Collaborate with team members and other departments to optimize resource allocation.
• Monitor and respond to excavation requests and review utility records.

Skills

Written communication

Verbal communication

Multi-tasking

Time management

Client coordination

Education

High school diploma or equivalent

Tools

Microsoft Office

Record-keeping software

Job description

One Call Concepts Locating Services, Inc. in Hanover, MD is seeking a Utilities Locating Dispatcher / Clerical Assistant.

This full-time role involves coordinating field crews, managing service requests, and maintaining clear communication with homeowners, excavators, and utility personnel. The ideal candidate will have a high school diploma or equivalent, strong written and verbal communication skills, and the ability to multi-task in a fast-paced environment.