Facilities Dispatcher

UPMC; Pittsburgh (Allegheny County); Hybrid; USD 42,000 - 54,000; Full time

Job summary

UPMC Corporate Facilities Engineering and Maintenance seeks a Facilities Dispatcher to handle routine and emergency requests, supporting CMMS data integrity and work order management. The role requires on-site training with potential off-site arrangements based on needs and may involve on-site, hybrid, or remote work.

Experience in a call center or dispatching environment is preferred; strong MS Office skills and the ability to multi-task calmly under pressure are essential to ensure timely

Qualifications

• High School Diploma or equivalent is required.
• One year experience in a call center or collaborative office setting is needed.
• Typing speed of 41+ WPM is highly preferred.
• Proficiency with Microsoft Office applications is expected.
• Ability to handle urgent, emergency calls with data integrity and discretion.

Responsibilities

• Act as the primary facilities operations contact for routine and emergency requests.
• Provide CMMS and technical support to frontline facilities staff for data entry and work requests.
• Maintain CMMS data integrity to enable accurate time charges and asset downtime tracking.

Skills

Typing speed 41+ WPM

Microsoft Office

Analytical skills

Communication skills (phone & chat)

Multi-tasking

Calm under pressure

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

UPMC Corporate Facilities Engineering and Maintenance is hiring a Facilities Dispatcher to join our team! This role will work on varied days, which includes assigned weekends and holidays. The position will work daylight, evening and overnight shifts. This position requires onsite training and orientation. Upon successful completion of the training period, offsite work arrangements may be available based on departmental needs. Please note that in the event of a network outage or other critical technical issues, you may be required to report onsite temporarily. This individual must be located in the Pittsburgh area.

Do you have prior experience in a call center or dispatching role? If so, this could be the next step in your career.

Want to learn more about our department? Take a look at this video! cdnapisec.kaltura.com/p/5687602/embedPlaykitJs/uiconf_id/53926082?iframeembed=true&entry_id=1_gohjk9t9

Responsibilities

• Act as the primary facilities operations contact to handle routine and emergency customer requests, following established CMMS data and process standardization and Best Practice protocols.
• Provide CMMS and technical support to front‑line facilities maintenance staff (both mobile and PC‑based) for data entry, work request inquiries, and staff availability. Ensure operational safety and integrity by fielding internal and external facilities emergencies, including but not limited to vertical transportation failures and entrapments, pneumatic tube system failures, system alarms, MobileView temperature alerts, utility outages, condition alerts, floods, inclement weather, etc.
• Preserve CMMS work order data integrity to enable time charge accuracy, labor productivity, track asset downtime, and capture cost recovery information.

Maintain constant and detailed communication with a hybrid team of on‑site and remote co‑workers to ensure accurate and timely response to operational needs. Exhibit professionalism, flexibility, and conscientiousness in every customer interaction to foster an environment that reflects UPMC's core values and promotes patient safety and satisfaction.

• High School Diploma or equivalent is required
• Proficiency in Microsoft Office applications required.
• Accurate and timely documentation of call information per departmental standards
• Completion of the following UPMC courses via the Learning Catalog upon one year of employment in this role: Dealing with Difficult Customers DEI 101
• One (1) year experience working in a call center or collaborative office setting required.
• Call center and/or dispatching experience is strongly preferred
• Typing speed of 41+ WPM highly preferred
• Demonstrable analytical skills with the ability to think quickly and respond appropriately under stressful and/or emergency situations while preserving data integrity and process execution is required
• Must possess a combination of compassion, decision making, and teamwork skills; ability to multi‑task and communicate efficiently and effectively via telephone and online chat in a fast‑paced environment.
• Knowledge related to basic maintenance and facilities operations preferred.
• Opportunity for on site, hybrid, or fully remote work available.

Licensure, Certifications, and Clearances

• Act 34 Criminal Clearance

UPMC is an Equal Opportunity Employer/Disability/Veteran