Critical Utilities Dispatch Specialist

Fort Pierce Utilities Authority; Glidden Park (FL); On-site; USD 42,000 - 68,000; Full time

Job summary

Fort Pierce Utilities Authority seeks a Dispatch Operator to manage water, wastewater, gas, electric and customer service requests after hours. You will prioritize and coordinate with field teams, ensuring timely, accurate information flow in a fast-paced environment.

Requirements include a high school diploma and a Florida driver's license; dispatch or call center experience is preferred. You may handle high call volumes, document events, and generate service orders while maintaining safety

Qualifications

• Graduation from an accredited high school or equivalent.
• Valid State of Florida driver's license required.
• Prior dispatch, call center, operations, or communications experience preferred.
• There are secondary functions, which the employee will be required to perform.

Responsibilities

• Dispatches on-call field personnel for utilities during nights, weekends, and holidays.
• Provide clear, concise instructions to field personnel during routine and emergency operations.
• Receive incoming calls and determine appropriate response actions.
• Document events, actions, and communications in logs and dashboards.
• Assist during major electric system events with real-time updates.
• Data entry for NJUNS and coordination of repairs.
• Monitor DER applications and permits for Electric Engineering.
• Generate Service Orders and Work Requests.
• Communicate clearly with field crews, supervisors and management.
• Maintain compliance with policies, regulations, and safety protocols.
• Process after-hour and weekend new service applications, reconnections, and disconnections.
• Perform shift work including nights, weekends, holidays, and emergency call-outs.
• Perform other duties as assigned.

Skills

Change implementation

Creativity

Collaboration

Problem solving

Communication (verbal)

Communication (written)

Trouble dispatch procedures

Safety rules knowledge

Relationship management

Call volume handling

Data entry and reporting

Typing accuracy

Education

High school diploma

Florida driver's license

Tools

Office equipment

NJUNS system

Online dashboard databases

Job description

Fort Pierce Utilities Authority seeks a Dispatch Operator to manage water, wastewater, gas, electric and customer service requests after hours. You will prioritize and coordinate with field teams, ensuring timely, accurate information flow in a fast-paced environment.

Requirements include a high school diploma and a Florida driver's license; dispatch or call center experience is preferred. You may handle high call volumes, document events, and generate service orders while maintaining safety