Night-Shift Triage & Transplant Coordinator

MTF Biologics; United States; Remote; USD 29,000 - 34,000; Full time

Benefits offered by this job

4 weeks PTO

Paid Holidays

Medical, Dental, Vision Insurance

401K with company match

Disability Insurance

Tuition Reimbursement

Flexible Spending Accounts

Adoption Assistance

Voluntary Benefits

Sword Health (at home Physical Therapy

Job summary

MTF Biologics is seeking a Night Shift Triage Coordinator to handle calls from hospitals and referral agencies, collect donor data, and coordinate organ allocation processes. The role includes medical interviews by phone with transplant patients and managing fresh tissue testing and data entry tasks.

The position requires a medical background or related training, strong communication skills, and the ability to multi-task in a dynamic environment.

Qualifications

• 3 Years Medical background or training (EMT, Paramedics - 3 or more years of experience, LPN, RN, EMS dispatcher, and/or equivalent work experience) required.
• Completion of coursework related to Human Anatomy and Physiology
• Appropriate certifications/licensure for any previous paraprofessional position prior to hire (EMT, CNA)

Responsibilities

• Answers incoming calls in a timely and professional manner.
• Listens and responds to caller's needs for guidance and information.
• Follows computer prompts to complete referral message and organ import offer process accurately.
• Obtains necessary medical information regarding potential donors from the caller and documents/records information clearly and concisely.
• Conducts state donor registry checks as applicable for all potential donors.
• Memorization of key medical abbreviations and special computer codes needed for documentation
• Places appropriate outbound calls to involved agencies per client protocol.
• Relays all known information to appropriate agencies on cases status.
• Receives and logs all fresh tissue graft cases per process and conducts all necessary follow up to secure test results related to the client process.
• Places outbound calls to conduct medical interviews with wait listed transplant patients per client protocol and when appropriate, enters data in to designated data systems.
• Performs Lab Data Entry function for all related projects/services.
• Documents organ import offers and contacts necessary personnel in a timely manner.
• Receives and evaluates all organ offers per client protocol whether for transplant or research.
• Conducts any required outbound communication with OPO's, HLA Labs, transplant coordinators, transplant surgeons or research doctors related to active organ placement cases until such time as a decision to accept or decline the offer is reached.
• Demonstrates proficiency related to process or quality investigations and communication of findings to supervisor/manager.
• Performs Advance Quality Assurance responsibilities on basic referral calls, Fresh Tissue process, waitlist process and organ allocation processes.
• Maintains and advances technical skills through professional education and training thereby increasing the effectiveness of the department.
• Assists on special projects and performs additional duties as assigned.

Skills

Customer service

Communication skills

Typing 30 wpm

Multitasking

Education

High School Diploma/G.E.D.

Medically related coursework

Medically related certification

Job description

MTF Biologics is seeking a Night Shift Triage Coordinator to handle calls from hospitals and referral agencies, collect donor data, and coordinate organ allocation processes. The role includes medical interviews by phone with transplant patients and managing fresh tissue testing and data entry tasks.

The position requires a medical background or related training, strong communication skills, and the ability to multi-task in a dynamic environment.