Night-Shift Technical Support Analyst: Networking & VoIP

Bandwidth Inc.; Raleigh (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

100% company-paid Medical, Vision & Dental coverage

Four weeks of PTO

PTO Embargo policy

Additional PTO for volunteer hours

Mahalo moments program

90-Minute Workout Lunches

Job summary

A global software company is seeking a Technical Support Analyst in Raleigh, NC to provide technical support to customers experiencing software, hardware, or networking issues. This role focuses on ensuring customer satisfaction by resolving technical issues timely. Requirements include a Bachelor's degree in Computer Science, 1-2 years of experience, and skills in networking and VoIP. The position offers 100% company-paid medical benefits, four weeks of PTO, and unique perks such as extensive time off for personal milestones.

Qualifications

• 1-2 years of experience in technical support or related field.
• Capable of multitasking in a fast-paced environment.
• Able to work individually and in teams with a focus on detail.

Responsibilities

• Identify and troubleshoot technical issues related to networking and VoIP.
• Address customer inquiries through the ticketing system, phone, or email.
• Collaborate with customers and internal teams to resolve issues.

Skills

Basic proficiency in Networking

VoIP/SIP

SMS/MMS applications

Excellent communication skills

Problem-solving skills

Education

Bachelor's degree in Computer Science

Job description

A global software company is seeking a Technical Support Analyst in Raleigh, NC to provide technical support to customers experiencing software, hardware, or networking issues. This role focuses on ensuring customer satisfaction by resolving technical issues timely. Requirements include a Bachelor's degree in Computer Science, 1-2 years of experience, and skills in networking and VoIP. The position offers 100% company-paid medical benefits, four weeks of PTO, and unique perks such as extensive time off for personal milestones.