Night Shift Patient Access Specialist — Tuition Support

Munson Healthcare; Traverse City (MI); On-site; USD 38,000 - 48,000; Full time

Job summary

Munson Healthcare in Traverse City, MI is hiring a Patient Access Representative for the night shift. You will greet patients, verify information, and direct them to services with a courteous, welcoming approach.

This full-time role requires strong people skills and the ability to manage confidential information in a fast-paced hospital setting. The position offers a PM/Rotate shift, starting at 4:00 PM and ending around 12:30 AM, with weekend coverage on a rotating basis.

Qualifications

• Associate's degree or 2 years formal education or equivalent experience.
• Two years' work experience in customer service, healthcare or business-related field.
• Shift Start and End Times - 4p-12:30a

Responsibilities

• Greet patients, family members and other customers in a courteous and welcoming manner and direct them to testing or surgical areas.
• Register patients by obtaining/verifying required information in the registration system.
• Explain procedures and hospital environment to patients and family with clear, friendly communication.
• Maintain confidentiality of medical information and keep work areas orderly and stocked.
• Access department communications daily via telephone/voice mail and email; implement changes as needed.
• Serve as a preceptor for new hires and perform other duties as assigned by PAS leadership.

Skills

Customer service

Healthcare exposure

Education

Associate's degree

2 years education or equivalent

Job description

Munson Healthcare in Traverse City, MI is hiring a Patient Access Representative for the night shift. You will greet patients, verify information, and direct them to services with a courteous, welcoming approach.

This full-time role requires strong people skills and the ability to manage confidential information in a fast-paced hospital setting. The position offers a PM/Rotate shift, starting at 4:00 PM and ending around 12:30 AM, with weekend coverage on a rotating basis.