Night Shift Patient Access Specialist II

Baptist Medical Center Jacksonville; Saint Augustine, Northern (FL, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Baptist Silverleaf in Jacksonville, FL is hiring a Patient Access Representative II for a fulltime night shift (Thursday - Saturday, 6:45 pm - 7:15 am). The role focuses on accurate patient registration, cross-training across PAS areas, and maintaining patient privacy per HIPAA guidelines.

Ideal candidates have 1–2 years of customer service and healthcare experience, with preference for insurance knowledge. High school diploma required for employment consideration.

Qualifications

• 1-2 years Customer Service Experience Required.
• 1-2 years Healthcare experience Preferred.
• 1-2 years Insurance experience Preferred.
• High School Diploma Required.

Responsibilities

• Registers patients accurately and efficiently
• Utilization of multiple systems and interfaces
• Cross-Trained in order to work in multiple patient access areas
• Maintains service excellence to patients and visitors for face-to-face and telephonic encounters
• Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)
• Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
• Maintains a professional relationship with all clinical and non-clinical team members
• Able to articulate compliance documentation and ensure completion of required patient consent forms
• Maintains patient privacy in accordance with HIPAA guidelines

Skills

Customer service

Healthcare experience

Insurance experience

Education

High School Diploma

Job description

Baptist Silverleaf in Jacksonville, FL is hiring a Patient Access Representative II for a fulltime night shift (Thursday - Saturday, 6:45 pm - 7:15 am). The role focuses on accurate patient registration, cross-training across PAS areas, and maintaining patient privacy per HIPAA guidelines.

Ideal candidates have 1–2 years of customer service and healthcare experience, with preference for insurance knowledge. High school diploma required for employment consideration.