Patient Access Specialist II - Evening Shift (Part-Time)

Baptist Health; Jacksonville (FL); On-site; USD 22,000 - 30,000; Part time

Job summary

Baptist Health is seeking a Part-time Patient Access Representative II for the Downtown Jacksonville campus. You will register patients across multiple systems, support various patient access areas, and uphold HIPAA and EMTALA guidelines while delivering excellent patient service.

The role requires 1–2 years of customer service, insurance, and healthcare experience, with degree preferences including a BA/BS and CHAA as optional credentials. Shift is Sunday–Tuesday evenings.

Qualifications

• 1–2 years of Customer Service experience is required.
• 1–2 years of Insurance experience is required.
• 1–2 years of Healthcare experience is required.
• Experience with patient registration and multiple healthcare systems is preferred.

Responsibilities

• Register patients accurately and efficiently using multiple systems and interfaces.
• Maintain cross-training to support multiple patient access areas as needed.
• Provide service excellence to patients and visitors through face-to-face and telephonic encounters.
• Contribute to PAS goals, including collections, palm scanning, and other departmental initiatives.
• Maintain knowledge of applicable state and federal regulations, including EMTALA, AHCA, and JCAHO requirements.
• Maintain professional relationships with clinical and non-clinical team members.
• Ensure required patient consent forms and compliance documentation are accurately completed.
• Maintain patient privacy and confidentiality in accordance with HIPAA guidelines.

Skills

Customer Service

Insurance experience

Healthcare experience

Patient registration

Systems navigation

Education

High School Diploma

BA/BS preferred

CHAA preferred

Tools

EMR systems

Job description

Baptist Health is seeking a Part-time Patient Access Representative II for the Downtown Jacksonville campus. You will register patients across multiple systems, support various patient access areas, and uphold HIPAA and EMTALA guidelines while delivering excellent patient service.

The role requires 1–2 years of customer service, insurance, and healthcare experience, with degree preferences including a BA/BS and CHAA as optional credentials. Shift is Sunday–Tuesday evenings.