Night Shift Patient Access Specialist

R1 RCM; Sacred Heart (MN); On-site; USD 22,000 - 29,000; Full time

Job summary

R1 RCM Inc. is seeking a Patient Registration Representative at Ascension Sacred Heart Navarre to be the first point of contact for patients, ensuring fast, compassionate access to care.

You will register patients across multiple systems, verify information, collect co-pays, and support care teams to maintain smooth patient flow in a high-volume environment. Training is provided and growth opportunities exist within R1.

Qualifications

• Exceptional customer service experience, communication and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple computer systems.
• Answer phones and gather accurate patient information quickly.
• Support timely access to care by minimizing delays in registration and answer questions with confidence and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Adaptability

Education

High School Diploma or GED

Job description

R1 RCM Inc. is seeking a Patient Registration Representative at Ascension Sacred Heart Navarre to be the first point of contact for patients, ensuring fast, compassionate access to care.

You will register patients across multiple systems, verify information, collect co-pays, and support care teams to maintain smooth patient flow in a high-volume environment. Training is provided and growth opportunities exist within R1.