Compassionate Patient Registration Specialist

R1-Rc; Baltimore (MD); On-site; USD 22,000 - 32,000; Part time

Job summary

R1 RCM Inc. is seeking a Customer Service Representative in Patient Registration at Ascension St. Agnes Hospital in Baltimore.

The role involves greeting patients, guiding them through registration, and answering questions with empathy, while training provided as needed. You’ll work across systems to collect accurate information, support patients during stressful moments, and adapt to urgent care interruptions, with a focus on accuracy and compassionate service.

Qualifications

• High School Diploma or GED required.
• Strong customer service experience preferred.
• Ability to pass background check, drug test, and vaccination requirements.
• Healthcare experience helpful but not required.

Responsibilities

• Register patients across multiple computer systems.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate diverse insurance plans with training.
• Build rapport and ease patient concerns in real time.

Skills

Customer service

Compassionate communicator

Strong communication

Quick learner

Teamwork

Education

High School Diploma or GED

Job description

R1 RCM Inc. is seeking a Customer Service Representative in Patient Registration at Ascension St. Agnes Hospital in Baltimore.

The role involves greeting patients, guiding them through registration, and answering questions with empathy, while training provided as needed. You’ll work across systems to collect accurate information, support patients during stressful moments, and adapt to urgent care interruptions, with a focus on accuracy and compassionate service.