Night-Shift Operations Leader - Facilities & Field Services

City Wide Facility Solutions; Lexington (KY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

SIMPLE IRA Retirement Plan

Mileage reimbursement for business旅行 (

Job summary

City Wide Facility Solutions – Central Kentucky is seeking an experienced operations leader to oversee service delivery, develop team members, and support independent contractors across a growing client portfolio.

This leadership role emphasizes delivering a WOW experience, maintaining high service standards, and driving continuous improvement. Travel across Central Kentucky is expected with a second-shift schedule and hands-on oversight of cleaning and floor-care operations.

Qualifications

• High School Diploma or equivalent experience.
• Minimum three years of management or leadership experience.
• Experience coaching, mentoring, and developing teams.
• Strong organizational, planning, and time-management skills.
• Excellent communication and relationship-building abilities.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Valid driver's license and reliable personal vehicle for territory travel.

Responsibilities

• Maintain exceptional service quality across key customer accounts.
• Conduct regular inspections and quality assurance visits.
• Partner with Facility Solutions Managers and Night Managers to resolve service issues and improve client satisfaction.
• Ensure corrective actions are completed and verified.
• Deliver a consistent "WOW Experience" to customers.
• Assist in selecting Independent Contractors for new and reactivated accounts.
• Conduct customer walkthroughs and support successful account transitions.
• Work closely with contractors during account startups to ensure service expectations are met from day one.
• Lead, coach, and develop Night Managers and operational team members.
• Create accountability through training, inspections, communication, and follow-up.
• Evaluate and develop the Senior Night Manager with the goal of expanding leadership responsibilities.
• Support implementation of company policies, procedures, and continuous improvement initiatives.
• Oversee commercial floor care equipment across the territory.
• Troubleshoot and coordinate repairs for scrubbers and other cleaning equipment.
• Ensure proper maintenance schedules and preventative care are followed.
• Support Night Managers and contractors with equipment-related issues to minimize service disruptions.
• Conduct planning meetings regarding new starts, staffing needs, contractor coverage, and scheduling.
• Address operational challenges including: customer complaints, contractor issues, equipment repairs, missed services, emergency service needs.
• Monitor inspection performance and account coverage metrics.
• Track operational reports, account visits, and service quality measures.
• Maintain accurate account information, schedules, alarm codes, and after-hours contact records.
• Coordinate inventory management and product deliveries.

Skills

Leadership

Operations management

Team development

Communication

Planning

Microsoft Office

Driver's license

Education

High School Diploma or equivalent

Job description

City Wide Facility Solutions – Central Kentucky is seeking an experienced operations leader to oversee service delivery, develop team members, and support independent contractors across a growing client portfolio.

This leadership role emphasizes delivering a WOW experience, maintaining high service standards, and driving continuous improvement. Travel across Central Kentucky is expected with a second-shift schedule and hands-on oversight of cleaning and floor-care operations.