Evening Operations Manager — Lead Teams & Elevate Service

City Wide Facility Solutions; Dayton (KY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off (PTO) 120 hours

Holidays: 6 + 2 floating

Simple IRA with employer match

Mileage reimbursement

Job summary

City Wide Facility Solutions in Dayton, KY is seeking a Second Shift Operations Manager to lead and develop the evening operations team, coordinate resources, and ensure high-quality service for assigned accounts.

The role emphasizes hands-on leadership, process improvements, and quick problem-solving in a fast-paced setting, with a focus on customer satisfaction and team development.

Qualifications

• Previous leadership or management experience, including coaching, developing, and motivating a team.
• Strong organization skills and the ability to manage multiple priorities.
• Customer-first mindset with excellent problem-solving skills.
• Ability to hold teams accountable while building trust and collaboration.
• Experience in operations, facilities, commercial services, or similar industry is a plus.
• Strong computer skills, including CRM and Office tools.
• Valid driver's license and reliable transportation for territory travel.

Responsibilities

• Lead, coach, and develop the evening operations team to achieve service and performance goals.
• Oversee daily facility operations, ensuring quality standards across accounts.
• Partner with Facilities Solutions Managers, Account Compliance Managers, and Independent Contractors to resolve challenges and improve service delivery.
• Support new customer launches, account transitions, and operational improvements.
• Identify opportunities to improve processes and increase efficiency.
• Monitor operational performance through inspections, reporting, and stakeholder communication.

Skills

Leadership

Coaching

Communication

Organization

Customer-focus

Problem-solving

CRM

Microsoft Office

Tools

CRM

Microsoft Office

Job description

City Wide Facility Solutions in Dayton, KY is seeking a Second Shift Operations Manager to lead and develop the evening operations team, coordinate resources, and ensure high-quality service for assigned accounts.

The role emphasizes hands-on leadership, process improvements, and quick problem-solving in a fast-paced setting, with a focus on customer satisfaction and team development.