Night-Shift Operations Admin & Data Support

FedEx Group; Saint Paul (MN); On-site; USD 24,000 - 38,000; Full time

Job summary

Federal Express Corporation is seeking a hub/station clerical associate responsible for supporting multiple operational areas, handling data entry, reports, and frontline customer service. The role focuses on timely resolution of inquiries, accurate records, and loss prevention support, with attention to delivery times and package condition.

The position requires a high school diploma, strong typing and MS Office skills, and the ability to multi-task in a fast-paced environment.

Qualifications

• General business skills such as typing; data entry and review; and use of phone, copier, and fax
• Software skills, including use of Microsoft Office software and web-based applications
• Customer service skills necessary to effectively and professionally respond to requests
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Responsibilities

• Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time
• Serves as frontline customer service to receive, solve and/or upscale customer inquiries and issues
• Reviews, researches and/or enters data in various systems to support respective functional area
• Compiles data and provides various regular and adhoc reports to management for review and determination
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day
• Ensures all packages receive appropriate scan statuses

Skills

Typing

Data entry

Customer service

Time management

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a hub/station clerical associate responsible for supporting multiple operational areas, handling data entry, reports, and frontline customer service. The role focuses on timely resolution of inquiries, accurate records, and loss prevention support, with attention to delivery times and package condition.

The position requires a high school diploma, strong typing and MS Office skills, and the ability to multi-task in a fast-paced environment.