Night Shift NOC Operations Lead

CACI International; Denver (CO); On-site; USD 68,000 - 142,000; Full time

Job summary

CACI International is seeking an Integrated Shift Supervisor - Night Shift to direct on-shift personnel and oversee a multi-source NOC environment supporting government networks. You will monitor incidents, prioritize service impacts, and escalate issues per severity levels to protect critical business functions.

The role requires TS/SCI with polygraph, 5+ years of 24/7 IT ops leadership, and strong networking and communication skills.

Qualifications

• Active TS/SCI clearance with Polygraph.
• Minimum of five (5) years of recent and relevant experience coordinating and directing IT operations in a 24x7x365 operational environment.
• Strong technical background and working knowledge of networking technologies.
• Strong written communication skills.
• Experience preparing presentations and executive-level reports.
• Ability to review technical documentation and summarize complex information for executive-level audiences.

Responsibilities

• Monitor and track service-impacting changes within the Enterprise infrastructure.
• Coordinate installation, upgrade, or decommissioning of infrastructure to assess impacts.
• Monitor and analyze critical incident alerts related to outages or service degradations.
• Assist with development and maintenance of standard operating monitoring procedures.
• Support Major Incident Severity Level calls and document timelines of events.
• Assist with routine changes and outage notifications.

Skills

TS/SCI clearance

5+ years experience

Networking knowledge

Written communication

Executive reports

Tools

ServiceNow

ITSM

Windows environment

Job description

CACI International is seeking an Integrated Shift Supervisor - Night Shift to direct on-shift personnel and oversee a multi-source NOC environment supporting government networks. You will monitor incidents, prioritize service impacts, and escalate issues per severity levels to protect critical business functions.

The role requires TS/SCI with polygraph, 5+ years of 24/7 IT ops leadership, and strong networking and communication skills.