Night Network Operations Lead (TS/SCI)

Novul Solutions; Alexandria (VA); Sur place; USD 120 000 - 160 000; Plein temps

Avantages offerts par ce poste

Paid Time Off PTO: 10 days + 5 float

11 paid holidays

401(k) with 3% match

Health insurance

Tuition and training reimbursement

Parking reimbursement

Company-wide awards

Performance recognition

Résumé du poste

Novul Solutions in Alexandria, VA is seeking an experienced Network Operations Shift Lead to support CESO and SWS. This role leads overnight operations, coordinating network, security, and infrastructure support while ensuring proper triage, escalation, and incident closure.

The Shift Lead acts as the senior escalation point for the shift, ensuring adherence to SLAs, SOPs, and ITIL processes in a highly secure, mission-critical environment.

Qualifications

• Bachelor’s degree and 4+ years of IT experience supporting Windows and/or Linux server environments.
• Experience leading an operations team or acting as a senior escalation point during incidents.
• Hands-on Network Operations, Cybersecurity, and Windows/Linux infrastructure administration.
• Strong knowledge of DNS, DHCP, VPN, routing, switching, and enterprise IT basics.
• Experience with SolarWinds, Splunk, or equivalent monitoring tools and ticketing systems (ServiceNow, Jira).
• Strong troubleshooting, root-cause analysis, and major incident management skills.
• Working knowledge of ITIL Incident, Problem, Change processes and SLA requirements.
• Ability to work independently and lead a small team during outages; 24x7 support readiness.

Responsabilités

• Lead and coordinate all operational activities for the assigned 3rd shift with technical direction.
• Monitor enterprise networks, servers, applications, cloud services, and supporting infrastructure for outages and security events.
• Own incident triage, troubleshooting, escalation, coordination, and resolution through closure.
• Coordinate troubleshooting across network, systems, cybersecurity, application, cloud, vendor, and mission-partner teams.
• Ensure activities comply with SLAs, SOPs, runbooks, escalation procedures, and ITIL processes.
• Troubleshoot DNS, DHCP, VPN, routing, switching, and Windows/Linux/server issues in cloud environments.
• Review alerts and tickets to identify recurring problems and opportunities for improvement.
• Conduct shift handovers, maintain operational docs, and prepare incident reports and metrics.
• Mentor team members and support major incident/post-incident reviews; refine SOPs and runbooks.

Connaissances

Network Operations

Cybersecurity

Windows/Linux admin

DNS

DHCP

VPN technologies

SolarWinds

Splunk

ServiceNow

Jira

Incident management

Formation

Bachelor’s degree

Outils

SolarWinds

Splunk

ServiceNow

Jira

Description du poste

Novul Solutions in Alexandria, VA is seeking an experienced Network Operations Shift Lead to support CESO and SWS. This role leads overnight operations, coordinating network, security, and infrastructure support while ensuring proper triage, escalation, and incident closure.

The Shift Lead acts as the senior escalation point for the shift, ensuring adherence to SLAs, SOPs, and ITIL processes in a highly secure, mission-critical environment.