Network Operations Center (NOC) Shift Lead

CACI; Denver (CO); On-site; USD 68,400 - 143,700; Full time

Benefits offered by this job

Healthcare

Wellness Programs

Retirement Plans

Continuing Education

Time Off Benefits

Job summary

An established industry player is seeking a dedicated NOC Shift Lead to oversee a team in a dynamic 24/7 environment. This role is pivotal in ensuring network uptime and operational efficiency while mentoring junior staff. The ideal candidate will possess strong leadership skills and a deep understanding of network protocols and security. You will play a crucial role in incident management, service request prioritization, and maintaining service level agreements. Join a forward-thinking organization that values flexibility and offers comprehensive benefits, fostering both professional growth and work-life balance.

Qualifications

• 5+ years in network operations, including 2+ years in leadership.
• Strong understanding of network infrastructure and security.

Responsibilities

• Supervise NOC team, ensuring effective monitoring of network performance.
• Manage network incidents and ensure timely resolutions.

Skills

Leadership Skills

Network Protocols

Problem-Solving Skills

Analytical Skills

Communication Skills

Flexibility

Education

Bachelor's degree in Computer Science

Relevant Certifications (CCNA, CCNP, ITIL)

Tools

Network Monitoring Tools

Ticketing Systems

Job description

Job Profile:

IT Network Engineering T3

JR Type:

Evergreen

Job Category:

Information Technology

Minimum Clearance Required to Start:

TS/SCI with Polygraph

Percentage of Travel Required:

Up to 10%

Type of Travel:

Continental US, Local, Outside Continental US

Program/Opportunity Name:

Opportunity | NRO Broadside 2.0

Referral Bonus Plan:

Anticipated Posting End: There is not an anticipated end date for this posting since applications are needed on an ongoing basis.

Job Description:

The Opportunity:

We are seeking a highly motivated and experienced Network Operations Center (NOC) Shift Lead to oversee and guide a team of network engineers and technicians in a 24/7 NOC environment.

The ideal candidate will have strong leadership skills, a deep understanding of network infrastructure, and the ability to respond effectively to incidents and service requests. The NOC Shift Lead will ensure network uptime and operational efficiency, maintain quality standards, and mentor team members while ensuring smooth operations during their shift.

Responsibilities:

• Supervise and lead the NOC team during assigned shifts, ensuring effective monitoring of network performance, incidents, and alerts.
• Manage and prioritize incoming network incidents and service requests, ensuring timely resolution and escalation when necessary.
• Ensure that service level agreements (SLAs) and operational targets are met consistently.
• Coordinate, lead and participate in incident response, troubleshooting, and root cause analysis for network disruptions or outages.
• Collaborate with other IT teams to resolve cross-functional issues.
• Ensure accurate and timely documentation of network issues, solutions, and escalations.
• Maintain and enforce NOC operational processes, documentation, and best practices.
• Conduct shift handovers with clear communication of ongoing incidents or tasks.
• Provide regular status updates to management and stakeholders.
• Provide guidance, training, and mentorship to junior NOC staff, fostering their professional growth.
• Participate in the development and improvement of NOC processes and procedures.
• Maintain accurate documentation of network issues, resolutions, and shift activities.

Qualifications:

• TS/SCI with Poly required.
• Bachelor's degree in Computer Science, Information Technology, or related field.
• 5+ years of experience in network operations, with at least 2 years in a leadership role.
• Strong understanding of network protocols, infrastructure, and security concepts.
• Experience with network monitoring tools and ticketing systems.
• Excellent problem-solving and analytical skills.
• Strong leadership and team management abilities.
• Exceptional communication skills, both verbal and written.
• Ability to work in a fast-paced, high-pressure environment.
• Flexibility to work rotating shifts, including nights, weekends, and holidays.
• Relevant certifications such as CCNA, CCNP, or ITIL are preferred.

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn morehere.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$68,400-$143,700