Night-Shift IT Operations Lead (TS/SCI)

Relha LLC; Denver, Northern (CO, KY); Hybrid; USD 68,000 - 142,000; Full time

Job summary

Relha LLC is seeking an Integrated Shift Supervisor - Night Shift to oversee on‑shift personnel within a multi‑source service environment supporting the COMM Network Operations Center. The role emphasizes incident monitoring, prioritization by severity, and timely escalation with clear leadership communication.

The ideal candidate has 5+ years' IT operations leadership in 24x7 environments, TS/SCI with Poly, strong networking knowledge, and the ability to prepare executive‑level reports while

Qualifications

• Active TS/SCI clearance with Polygraph.
• 5+ years of coordinating and directing IT operations in a 24x7x365 environment.
• Strong technical background and working knowledge of networking technologies.
• Experience preparing presentations and executive-level reports.
• Ability to review technical documentation and summarize complex information for executive-level audiences.
• ITIL 4 certification and related ITSM familiarity.

Responsibilities

• Monitor and track service-impacting changes within the Enterprise infrastructure.
• Work with Service Operations staff during installation, upgrade, or decommissioning of infrastructure to assess potential impacts.
• Monitor and analyze critical incident alerts related to outages or service degradations.
• Assist with the development and maintenance of standard operating monitoring procedures.
• Support Major Incident Severity Level calls and document timelines of events.
• Provide Situational Awareness to customers and update master logs and reports.

Skills

TS/SCI clearance

IT operations coordination

Networking knowledge

Executive reports

Documentation review

Incident management

ServiceNow familiarity

Tools

ServiceNow

Windows OS

Enterprise monitoring tools

Job description

Relha LLC is seeking an Integrated Shift Supervisor - Night Shift to oversee on‑shift personnel within a multi‑source service environment supporting the COMM Network Operations Center. The role emphasizes incident monitoring, prioritization by severity, and timely escalation with clear leadership communication.

The ideal candidate has 5+ years' IT operations leadership in 24x7 environments, TS/SCI with Poly, strong networking knowledge, and the ability to prepare executive‑level reports while