Night-Shift Mobile Crisis Triage Lead

Behavioral Health Network, Inc.; Springfield (MA); On-site; USD 48,906,000 - 66,168,000; Full time

Benefits offered by this job

Leadership growth

Extensive training

Collaborative culture

Award-winning workplace

Diverse workplace encouraged

Job summary

Behavioral Health Network, Inc. is seeking a Mobile Crisis Triage Supervisor to oversee a team of Triage Clinicians and ensure rapid, compassionate responses to crises through efficient triage and mobile assessments.

The role requires a Master’s in a mental health field, LICSW/LMHC licensure, and 2+ years of post-graduate clinical and supervisory experience, with a focus on crisis intervention and de-escalation. The position includes weekend night shifts and pays $40.16/hr.

Qualifications

• Master's degree in a mental health-related field.
• LICSW or LMHC licensure required.
• Minimum 2 years post-graduate clinical experience and 2+ years supervisory experience.

Responsibilities

• Supervise and support a team of Bachelor 's-level Triage Counselors.
• Manage and coordinate incoming crisis assessment requests across AMCI and YMCI teams.
• Monitor the phone dashboard, mobile team movement, and call quality during shifts.
• Assign crisis staff to cases based on triage guidelines and shift needs.
• Provide real-time oversight and leadership to ensure shift productivity.
• Ensure mobile assessments are prioritized and promptly assigned.
• Collaborate with internal departments including Central Intake, Co-Response Supervisors, and MCI staff.

Skills

Crisis triage

Supervisory experience

Time management

Communication

Education

Master's Degree in mental health field

LICSW or LMHC licensure

Job description

Behavioral Health Network, Inc. is seeking a Mobile Crisis Triage Supervisor to oversee a team of Triage Clinicians and ensure rapid, compassionate responses to crises through efficient triage and mobile assessments.

The role requires a Master’s in a mental health field, LICSW/LMHC licensure, and 2+ years of post-graduate clinical and supervisory experience, with a focus on crisis intervention and de-escalation. The position includes weekend night shifts and pays $40.16/hr.