Senior Mobile Crisis Triage Supervisor

Behavioral Health Network, Inc (BHN); Worcester (MA); On-site; USD 73,000 - 85,000; Full time

Benefits offered by this job

Generous PTO

403(b) plan

Educational assistance

Medical insurance

Dental insurance

Vision insurance

Employee assistance programs

Job summary

Behavioral Health Network (BHN) is seeking an MCI Supervisor to oversee triage operations for Adult and Youth Mobile Crisis Intervention teams within our Emergency Services division. You will provide direct shift oversight of masters-level Triage Clinicians and ensure timely assignment of crisis assessments, directing staff based on established triage guidelines.

You will monitor the shift tracker, supervise information gathering, and collaborate with clinical leadership to maintain productivity

Qualifications

• Master's Degree with 2+ years of post-graduate clinical work experience.
• ,
• Licensure (LMHC or LICSW) required.
• 2 years of prior supervisory experience required.
• Experience in clinical assessment and triage.
• Strong understanding of crisis states and de-escalation skills.

Responsibilities

• Provide direct shift oversight of master's level Triage Clinicians.
• Ensure timely assignment of incoming requests for assessment and assign appropriate crisis staff to cases based on triage guidelines.
• Directly monitor and supervise triage clinicians responsible for information gathering and case requests.
• Monitor and update the shift tracker, and manage the bulletin board and other shift tools.
• Consult with the clinical director when guidance is needed.
• Maintain the shift and ensure shift productivity, prioritizing mobile assessments as the primary model of response.
• Monitor call volume and call quality, providing direct feedback to and leadership of triage staff.
• Model professionalism and teamwork, ensuring staff follow policies and procedures and holding staff accountable to them.
• Assist in facilitating team meetings and group supervision.
• Monitor Quality Assurance measures implemented by leadership.
• Collaborate at a high level with supervisors of Central Intake, MCI teams, and Co-response partners to coordinate shift operations.

Skills

Supervisory experience

Crisis assessment experience

LMHC or LICSW licensure

Master's degree

Strong communication

Recovery model knowledge

De-escalation skills

Education

Master's degree

Job description

Behavioral Health Network (BHN) is seeking an MCI Supervisor to oversee triage operations for Adult and Youth Mobile Crisis Intervention teams within our Emergency Services division. You will provide direct shift oversight of masters-level Triage Clinicians and ensure timely assignment of crisis assessments, directing staff based on established triage guidelines.

You will monitor the shift tracker, supervise information gathering, and collaborate with clinical leadership to maintain productivity