Night Shift Member Services Specialist (No Weekends)

Planet Fitness; Saint Paul (MN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free Membership for self and one guest

Health, Dental and Vision Insurance

Advancement Opportunities

Job summary

Planet Fitness seeks a Customer Service Representative to greet potential members and deliver exceptional service at the front desk. You will handle inquiries, tours, sign-ups, cancellations, and member data updates to ensure a smooth club experience.

The role emphasizes honesty, strong customer service skills, solid communication, and teamwork to maintain a welcoming environment for all members and guests.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members and provide a great customer experience.
• Handle front desk tasks: answer calls, take info calls and tours, help with member sign-ups and cancellations.
• Assist in member check-ins and updating member information.
• Forward member services issues to the Club Manager or Team Lead as needed.
• Maintain cleanliness and neatness of the club.

Skills

Customer service

Communication

Honesty & integrity

Listening

Problem solving

Job description

Planet Fitness seeks a Customer Service Representative to greet potential members and deliver exceptional service at the front desk. You will handle inquiries, tours, sign-ups, cancellations, and member data updates to ensure a smooth club experience.

The role emphasizes honesty, strong customer service skills, solid communication, and teamwork to maintain a welcoming environment for all members and guests.