Night-Shift Member Services Specialist

Paycom - ATS; Peru (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness seeks a Member Services Representative to be the first point of contact for members and guests. You will handle inquiries, process memberships, and promote upgrades while maintaining a clean, welcoming club environment.

Ideal candidates have strong communication skills, are reliable, and capable of handling billing questions with a friendly, solutions-oriented approach. This is an on-site role requiring CPR and tanning certifications where applicable.

Qualifications

• Greet members and guests professionally.
• Assist with account inquiries and billing questions.
• Promote memberships and upgrades (e.g., Black Card).
• Meet or exceed membership and customer service goals.

Responsibilities

• Greet and assist members at the front desk.
• Process new memberships, cancellations, and payments.
• Answer phones and respond to inquiries promptly.
• Maintain cleanliness and organization of the club areas.

Skills

Customer service

Membership sales

Communication

Problem solving

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness seeks a Member Services Representative to be the first point of contact for members and guests. You will handle inquiries, process memberships, and promote upgrades while maintaining a clean, welcoming club environment.

Ideal candidates have strong communication skills, are reliable, and capable of handling billing questions with a friendly, solutions-oriented approach. This is an on-site role requiring CPR and tanning certifications where applicable.