Night Shift Member Services Pro — Gym Engagement & Sales

Crunch Fitness - Fit Fusion LLC; Henderson (NV); On-site; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

A leading fitness company is seeking an Overnight Member Services Representative to create a fun fitness environment while delivering excellent customer service. The position requires managing overnight cleaning assignments, engaging members, and facilitating sales. Candidates should have a minimum of one year in a service role and a strong customer service orientation. CPR/AED certification can be obtained upon hire. Join a dynamic team dedicated to exceptional member experiences.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Manages cleaning assignments during the overnight shift.
• Prepares the facility for the AM shift.
• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests in accordance with company procedures.
• Answers phones in a courteous, helpful, professional manner.
• Communicates special events to members and guests.
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area.
• Able to navigate all stations of the front desk area.
• Performs opening and closing checklist and duties.

Skills

Customer service orientation

Effective communication

Proficiency in reading and writing

Job description

A leading fitness company is seeking an Overnight Member Services Representative to create a fun fitness environment while delivering excellent customer service. The position requires managing overnight cleaning assignments, engaging members, and facilitating sales. Candidates should have a minimum of one year in a service role and a strong customer service orientation. CPR/AED certification can be obtained upon hire. Join a dynamic team dedicated to exceptional member experiences.