Night Shift Member Experience Specialist

Planet Fitness; Indianapolis (IN); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay raises

Shift-differential pay

401K with employer match

Health insurance options

Life Insurance & Disability

Employee assistance program

Free Black Card membership

Job summary

Planet Fitness Indianapolis is hiring a Customer Service Representative for the third shift, full-time, starting at $13 per hour. The role requires friendly, professional service to members and guests, handling phones, sign-ups, and point-of-sale duties.

Employees enjoy benefits and growth opportunities within a company known for a judgment-free, supportive fitness environment. You will greet members, respond to questions, process purchases, and help keep the club clean and welcoming.

Qualifications

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Responsibilities

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment

Skills

Customer service

Basic computer skills

Education

High school diploma/GED

Job description

Planet Fitness Indianapolis is hiring a Customer Service Representative for the third shift, full-time, starting at $13 per hour. The role requires friendly, professional service to members and guests, handling phones, sign-ups, and point-of-sale duties.

Employees enjoy benefits and growth opportunities within a company known for a judgment-free, supportive fitness environment. You will greet members, respond to questions, process purchases, and help keep the club clean and welcoming.