Member Experience Specialist — Evenings

Planet Fitness; Indianapolis (IN); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

401K Retirement Fund (Employer match)

Health Insurance Options

Paid Time Off

Job summary

Planet Fitness is hiring a Customer Service Representative in Indianapolis, IN. The role focuses on delivering a high-quality member experience in a welcoming, judgment-free environment.

Responsibilities include greeting and signing up new members, answering questions, processing purchases at the POS, and promoting fitness classes. The position offers a second shift with schedule details and growth opportunities.

Qualifications

• Customer service experience required.
• Basic computer proficiency required.
• Must be 18 years of age or older.

Responsibilities

• Provide superior customer service to Planet Fitness members and guests.
• Answer phones in a friendly manner using information scripts.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns promptly and professionally.
• Process beverage or merchandise purchases at the POS.
• Promote fitness classes to members and new sign-ups.
• Maintain a clean, sanitized, and safe club environment.

Skills

Customer service

Basic computer proficiency

Education

High school diploma/GED

Tools

POS system

Job description

Planet Fitness is hiring a Customer Service Representative in Indianapolis, IN. The role focuses on delivering a high-quality member experience in a welcoming, judgment-free environment.

Responsibilities include greeting and signing up new members, answering questions, processing purchases at the POS, and promoting fitness classes. The position offers a second shift with schedule details and growth opportunities.