Night Shift Leader: Elevate Service & Team Growth

Workstream; North Canton (OH); On-site; USD 1,929,000 - 2,755,000; Full time

Job summary

Chick-fil-A North Canton is seeking a Shift Leader to guide the front-line team, uphold hospitality, and execute daily shift plans.

You will monitor speed of service under 3:30, maintain order accuracy above 99%, coach two teammates weekly, and drive cleanliness and food safety with thorough shift checklists.

As a partner with directors, you will identify emerging leaders quarterly and promote CFA One sign-ups and upselling to guests.

Qualifications

• Proven leadership and team management skills.
• Ability to manage shifting priorities in a fast-paced environment.
• Commitment to guest satisfaction and hospitality.

Responsibilities

• Execute daily shift plans with clarity and urgency.
• Maintain speed of service under 3:30 and order accuracy >99%.
• Conduct 2 team member check-ins per week with coaching and feedback.
• Achieve 90%+ team member satisfaction in monthly surveys.
• Drive cleanliness and food safety with complete shift checklists.

Skills

Strong communication

Team leadership

Operational awareness

Multitasking

Decision-making under pressure

Accountability

Guest-focused

Conflict resolution

Timely follow-through

Adaptability

Initiative

Job description

Chick-fil-A North Canton is seeking a Shift Leader to guide the front-line team, uphold hospitality, and execute daily shift plans.

You will monitor speed of service under 3:30, maintain order accuracy above 99%, coach two teammates weekly, and drive cleanliness and food safety with thorough shift checklists.

As a partner with directors, you will identify emerging leaders quarterly and promote CFA One sign-ups and upselling to guests.