Shift Leader - Fast-Paced Team Coach & Growth

Chick-fil-A; Jacksonville (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Learning from leaders

Growth opportunities

Scholarship opportunities

Competitive pay

Benefits for full-time

Job summary

Chick-fil-A restaurant is seeking a Team Leader to guide daily operations and deliver exceptional guest service. This role emphasizes teamwork, shift leadership, and a positive, communicative environment in a fast-paced setting.

Responsibilities include training new hires, leading shifts, and maintaining high standards of customer care and performance. Candidates should be at least 18, capable of reliable transportation, and able to work well under pressure.

Qualifications

• Must be able to lead a shift and train team members
• Excellent written and spoken communication
• Ability to work in a fast-paced environment
• Reliable transportation
• Minimum 1 year of supervisory or lead experience
• Must be 18 years or older

Responsibilities

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts
• Excellent communication skills, both written and spoken

Skills

Smile

Eye contact

Communication

Team leadership

Guest service

Enthusiasm

Job description

You must be 18 years or older to apply for this role.

A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from experienced Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay
• Benefit options available for Full-time

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Minimum 1 year experience as shift lead, crew lead, supervisor, team lead, or equivalent

Must be 18 years or older to apply for this role.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.