Team Leader

Workstream; North Canton (OH); On-site; USD 21,000 - 26,000; Full time

Job summary

Chick-fil-A North Canton is seeking a Shift Leader to guide the front-line team toward excellence in service and operations. You will help execute shift plans, maintain guest focus, and coach team members to uphold CFA standards.

The role emphasizes strong communication, leadership presence, and accountability, with a focus on hospitality and high-quality guest experiences in a fast-paced environment.

Qualifications

• Strong communication and team leadership capabilities.
• Operational awareness with multitasking ability.
• Ability to resolve conflicts quickly and gracefully.
• Guest-first focus with high service standards.

Responsibilities

• Lead the front-line team and maintain a culture of excellence.
• Execute daily shift plans and ensure all roles are filled and processes followed.
• Maintain speed of service under 3:30 and order accuracy >99%.
• Conduct 2 team member check-ins per week with coaching and feedback.
• Achieve 90%+ team member satisfaction on monthly surveys.
• Ensure cleanliness and food safety with 100% shift checklist completion.
• Engage with at least 10 guests per shift to model hospitality.
• Identify and elevate at least 1 emerging leader quarterly.
• Support CFA promotions and upselling goals.

Skills

Communication

Team Leadership

Operational Awareness

Multitasking

Decision Making

Accountability

Guest Focus

Conflict Resolution

Adaptability

Initiative

Job description

Job Title: Shift Leader

Company: Chick-fil-A

Location: North Canton FSU

Reports To: Operations Director

Mission

To lead the front-line team by creating a culture of excellence through strong communication, guest focus, and operational execution—ensuring smooth shifts, empowered team members, and consistently high guest satisfaction.

Outcomes

• Execute daily shift plans with clarity, urgency, and team alignment—ensuring all roles are filled and systems are followed.
• Maintain Speed of Service under 3:30 and order accuracy > 99% during assigned shifts.
• Conduct 2 team member check-ins per week, offering real-time coaching, encouragement, and feedback.
• Achieve 90%+ team member satisfaction on anonymous monthly zone surveys.
• Drive consistent cleanliness and food safety excellence, with 100% completion of all shift checklists and immediate escalation of any issues.
• Model high standards of hospitality, personally engaging with at least 10 guests per shift.
• Partner with Directors to identify and elevate at least 1 emerging leader quarterly.
• Ensure team compliance with CFA One guest sign-ups, digital upselling, and zone-specific promotions.

Competencies

Behavioral Fit

• Strong communication and team leadership
• Operational awareness and multitasking
• Decision-making under pressure
• Personal accountability and resilience
• Guest-first focus
• Ability to resolve conflict quickly and gracefully
• Timely follow-through
• Adaptability and initiative

Cultural Fit

• Enthusiastic and empowering presence
• Models grace under pressure
• Generous with encouragement and accountability
• Truth-driven in correction and coaching
• Consistently upholds CFA values and brand standards
• Invested in people and process growth

Married to the Mission: Grow People, Grow Business, but dating the Methods.

Vision: To provide Excellence through Hospitality to help our community Grow.

Values: Excellence, Hospitality, Growth

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.