Night Shift Leader — Bake, Lead & Delight Guests

Insomnia Cookies; Norfolk (VA); On-site; USD 18,000 - 25,000; Part time

Benefits offered by this job

Flexible schedules

Pay on Demand

Paid vacation and sick time

Interactive training

Pet insurance

Job stability

Growth opportunities

Team environment

Employee discounts

Free cookies

Job summary

Insomnia Cookies is hiring a Shift Leader for our Norfolk, VA Granby St. bakery. You will oversee daily shift operations, lead the cookie crew, and ensure exceptional customer experiences during night-time hours.

The role combines hands-on baking with people leadership to maintain fast, friendly service. Successful candidates have at least 1 year in a customer service role, strong communication, and the stamina to manage busy periods and lift up to 40 lbs.

Qualifications

• At least 1 year of customer service experience.
• Strong communication and interpersonal skills.
• Ability to lead by example and motivate others.
• Detail oriented and results driven.
• Ability to lift up to 40 lbs.

Responsibilities

• Provide excellent customer service and quality products to guests.
• Support store leadership by maintaining operations during shifts and training teammates.
• Delegate tasks for baking, cashiering, packaging, and cleaning.
• Collaborate with Cookie Crew to ensure smooth operation.
• Maintain a safe, clean environment and follow food safety practices.
• Manage cash handling and deposits.

Skills

Customer service

Communication

Time management

People skills

Leadership

Team motivation

Physical stamina

Tools

POS systems

Job description

Insomnia Cookies is hiring a Shift Leader for our Norfolk, VA Granby St. bakery. You will oversee daily shift operations, lead the cookie crew, and ensure exceptional customer experiences during night-time hours.

The role combines hands-on baking with people leadership to maintain fast, friendly service. Successful candidates have at least 1 year in a customer service role, strong communication, and the stamina to manage busy periods and lift up to 40 lbs.