Night Shift Leader: Bake, Lead & Delight Guests

Insomnia Cookies; Fairfax (VA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Pay-on-Demand

Paid vacation and sick time

Pet insurance

Job stability

Growth opportunities

Fun team environment

Employee discount

Job summary

Insomnia Cookies is seeking a shift leader for our GMU store at 10669 Braddock Rd in Fairfax, VA. You will be the captain of the bakery during your shift, leading the cookie crew, building orders, baking, and delivering warm cookies to guests while maintaining store standards.

You will supervise operations, delegate tasks for baking, cashiering, packaging and cleaning, train teammates, ensure safety and quality, manage cash deposits, and provide outstanding customer service.

Qualifications

• Minimum 1 year in a customer service role.
• Experience with Point of Sale systems is preferred.
• Excellent communication, time management and people skills required.
• Detail oriented with a results-driven mindset.
• Ability to lead by example and motivate others.
• Must be capable of lifting up to 40 lbs and handling physical tasks.
• Eligible to work in the United States and at least 18 years old.

Responsibilities

• Provide outstanding customer service and quality product experience.
• Support store leadership by maintaining operations during shifts and training teammates.
• Delegate tasks for baking, cashiering, packaging, and cleaning.
• Lead the Cookie Crew and work alongside teammates to ensure smooth service.
• Maintain a safe, clean environment and adhere to food safety practices.
• Manage cash handling and deposits during shifts.

Skills

Customer service

Communication skills

Time management

People skills

Leadership

Attention to detail

Motivation

Lift 40 lbs

US work eligibility

18+ years old

Tools

POS systems

Job description

Insomnia Cookies is seeking a shift leader for our GMU store at 10669 Braddock Rd in Fairfax, VA. You will be the captain of the bakery during your shift, leading the cookie crew, building orders, baking, and delivering warm cookies to guests while maintaining store standards.

You will supervise operations, delegate tasks for baking, cashiering, packaging and cleaning, train teammates, ensure safety and quality, manage cash deposits, and provide outstanding customer service.