Night Shift Lead: Bake, Lead & Delight Guests

Insomnia Cookies

Richmond (VA)

On-site

USD 17,000 - 21,000

Part time

9 days ago
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Benefits offered by this job

Flexible part-time schedules
Paid vacation and sick time off
Interactive training & mentorship
Pet insurance for your furry loved one
Job stability with growing company
Growth/promotion opportunities
Fun team environment
Employee cookies on shift

Job summary

Insomnia Cookies is seeking a Shift Leader for our VCU store at 918 W Grace St. The role champions the night shift, balancing baking, customer service, and team leadership to ensure a smooth operation from 7:00pm to 3:00am.

The position requires loyalty to the “Own the Night” ethos, people leadership, and a hands-on approach to build orders, upsell, and maintain quality. Flexible part-time schedules and growth opportunities are highlighted.

Qualifications

  • At least 1 year of working experience in a customer service focused role.
  • Point of Sales systems experience.
  • Outstanding communication, time management, and people skills.
  • Outgoing/friendly/patient.
  • Detail focused and results-oriented.
  • Ability to lead-by-example and motivate others.
  • Ability to lift up to 40 lbs.
  • Legally eligible to work in the United States.
  • Must be 18 years or older to be employed.

Responsibilities

  • Provide excellent customer service and quality products to guests.
  • Support store leadership by maintaining operations during shift and coaching team members.
  • Prioritize and delegate tasks for baking, cashiering, packaging and cleaning while leading the cookie crew.
  • Support and work with the Cookie Crew.
  • Maintain a safe, clean working environment and follow safe food handling practices.
  • Manage cash handling and deposits.

Skills

Customer focus
Communication
Time management
People skills
Lead by example
Team motivation
Ability to lift 40 lbs
18+ years old
Legal work eligibility (US)

Tools

POS systems

Job description

Insomnia Cookies is seeking a Shift Leader for our VCU store at 918 W Grace St. The role champions the night shift, balancing baking, customer service, and team leadership to ensure a smooth operation from 7:00pm to 3:00am.

The position requires loyalty to the “Own the Night” ethos, people leadership, and a hands-on approach to build orders, upsell, and maintain quality. Flexible part-time schedules and growth opportunities are highlighted.

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