Night Shift Lead: Bake, Lead & Delight Guests

Insomnia Cookies; Richmond (VA); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Flexible part-time schedules

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance for your furry loved one

Job stability with growing company

Growth/promotion opportunities

Fun team environment

Employee cookies on shift

Job summary

Insomnia Cookies is seeking a Shift Leader for our VCU store at 918 W Grace St. The role champions the night shift, balancing baking, customer service, and team leadership to ensure a smooth operation from 7:00pm to 3:00am.

The position requires loyalty to the “Own the Night” ethos, people leadership, and a hands-on approach to build orders, upsell, and maintain quality. Flexible part-time schedules and growth opportunities are highlighted.

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Point of Sales systems experience.
• Outstanding communication, time management, and people skills.
• Outgoing/friendly/patient.
• Detail focused and results-oriented.
• Ability to lead-by-example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.

Responsibilities

• Provide excellent customer service and quality products to guests.
• Support store leadership by maintaining operations during shift and coaching team members.
• Prioritize and delegate tasks for baking, cashiering, packaging and cleaning while leading the cookie crew.
• Support and work with the Cookie Crew.
• Maintain a safe, clean working environment and follow safe food handling practices.
• Manage cash handling and deposits.

Skills

Customer focus

Communication

Time management

People skills

Lead by example

Team motivation

Ability to lift 40 lbs

18+ years old

Legal work eligibility (US)

Tools

POS systems

Job description

Insomnia Cookies is seeking a Shift Leader for our VCU store at 918 W Grace St. The role champions the night shift, balancing baking, customer service, and team leadership to ensure a smooth operation from 7:00pm to 3:00am.

The position requires loyalty to the “Own the Night” ethos, people leadership, and a hands-on approach to build orders, upsell, and maintain quality. Flexible part-time schedules and growth opportunities are highlighted.