Shift Leader: Lead Bakery Ops & Delight Guests

Insomnia Cookies; Stephenville (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly pay

Early Wage Access (get paid the next 日

Flexible scheduling

Employee discount (free cookies!)

Job summary

Insomnia Cookies is seeking a Shift Leader to guide bakery operations and deliver exceptional guest experiences from bake to delivery. You will lead a Cookie Crew, coach teammates, and ensure quality, safety, and speed of service across each shift.

Ideal candidates have 1+ year in customer-facing roles, strong communication, and thrive in fast-paced teams. Evening, late-night, weekend, and holiday availability is common, with room to grow into leadership positions.

Qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications applicable to the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Skills

Communication

Teamwork

Organization

Problem-solving

Guest-service

Leadership

Job description

Insomnia Cookies is seeking a Shift Leader to guide bakery operations and deliver exceptional guest experiences from bake to delivery. You will lead a Cookie Crew, coach teammates, and ensure quality, safety, and speed of service across each shift.

Ideal candidates have 1+ year in customer-facing roles, strong communication, and thrive in fast-paced teams. Evening, late-night, weekend, and holiday availability is common, with room to grow into leadership positions.