Bakery Shift Leader: Lead a fast-paced cookie team

Insomnia-Cookies; Charlotte (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay

Early Wage Access (get paid the next 2

Flexible scheduling

Employee discount (free cookies!)

Job summary

Insomnia Cookies in Charlotte, NC is seeking a Shift Leader to run bakery operations on your shift, bake, package, and deliver an exceptional guest experience. You will coach the Cookie Crew, delegate tasks, ensure quality and safety, manage cash handling, and partner with store leadership to keep the bakery running smoothly.

If you enjoy fast-paced environments, love working with people, and are ready to develop your leadership skills with one of the country’s fastest-growing bakery brands,

Qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Positive attitude with a passion for delivering exceptional guest experiences.
• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications applicable to the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Skills

Communication

Organization

Problem-solving

Team-oriented

Guest experience

Age 18+

Food safety awareness

POS system

Tools

POS system

Job description

Insomnia Cookies in Charlotte, NC is seeking a Shift Leader to run bakery operations on your shift, bake, package, and deliver an exceptional guest experience. You will coach the Cookie Crew, delegate tasks, ensure quality and safety, manage cash handling, and partner with store leadership to keep the bakery running smoothly.

If you enjoy fast-paced environments, love working with people, and are ready to develop your leadership skills with one of the country’s fastest-growing bakery brands,