Night-Shift Lab Customer Service Specialist

MultiCare Health System; Tacoma (WA); Presencial; USD 32.000 - 46.000; Jornada completa

Descripción de la vacante

MultiCare Health System’s Tacoma General Hospital is seeking a Customer Service Representative (CSR) for the Lab, delivering daily administrative support and high-quality customer service to patients and staff. The CSR handles telephone inquiries, documents communications, assists with specimen transport, and processes lab orders with attention to accuracy and confidentiality.

Role requires a High School diploma (MA-P license may be required by assigned area) and at least 1 year of lab or

Formación

• High School diploma or equivalent required.
• MA-P license may be required depending on assigned area.

Responsabilidades

• Provide telephone-based customer service and document communications with clients.
• Handle specimen transportation and accessioning into the data management system.
• Provide prices, place lab orders, and correct various report and billing errors.
• Maintain courier vehicles and dispatch couriers to clients.

Conocimientos

Customer service

Telephone-based service

Educación

High School diploma or equivalent

MA-P license (may be required)

Descripción del empleo

MultiCare Health System’s Tacoma General Hospital is seeking a Customer Service Representative (CSR) for the Lab, delivering daily administrative support and high-quality customer service to patients and staff. The CSR handles telephone inquiries, documents communications, assists with specimen transport, and processes lab orders with attention to accuracy and confidentiality.

Role requires a High School diploma (MA-P license may be required by assigned area) and at least 1 year of lab or