Help Desk Support – Second Shift (Entry Level, IT)

STI; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

STI in Columbus, OH is seeking an entry-level Help Desk Support to join on the second shift. You will handle initial IT inquiries, perform basic troubleshooting, and document solutions in our ticketing system.

Ideal candidates have experience with common help desk software (ServiceNow, Remedy) and a strong eye for detail, installation tasks, and monitoring of systems to ensure reliable operations. You will work with campus users in Higher Education environment, maintain accurate records, and

Qualifications

• Experience with help desk software such as ServiceNow and Remedy.
• Strong documentation and attention to detail in ticketing systems.
• Focus on installation, troubleshooting, monitoring and service orientation.

Responsibilities

• Provide end-user support and triage incidents.
• Diagnose issues and perform system monitoring.
• Document solutions and update tickets with clear notes.

Skills

Help desk software

Documentation

Ticketing

Critical thinking

Tools

ServiceNow

Remedy

IRIS

Powershell

Genesis

UEM

Grafana

Job description

STI in Columbus, OH is seeking an entry-level Help Desk Support to join on the second shift. You will handle initial IT inquiries, perform basic troubleshooting, and document solutions in our ticketing system.

Ideal candidates have experience with common help desk software (ServiceNow, Remedy) and a strong eye for detail, installation tasks, and monitoring of systems to ensure reliable operations. You will work with campus users in Higher Education environment, maintain accurate records, and