Night-Shift IT Help Desk Specialist (On-Site)

NaphCare, Inc.; Edgemont (AL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

401K starts day one

Tuition Assistance

Referral bonuses

On-site education

Continuing Education (CEU)

Job summary

NaphCare, Inc. seeks an IT Help Desk Support Specialist (3rd Shift) for our Corporate Headquarters in Birmingham, AL. The role is Sunday through Thursday, 10pm–7am, on-site.

You will be first point of contact for end-users, triaging issues, and escalating to upper tiers while maintaining professional communication. Responsibilities include remote troubleshooting, Windows/hardware support, and handling tickets with our ITSM tools.

Qualifications

• Minimum two years of Help Desk experience.
• Strong written and verbal communication skills.
• Ability to multitask in a fast-paced environment.
• Experience supporting Windows, networks, and SQL.
• Familiarity with in-house TechCare application is a plus.

Responsibilities

• Resolve end-user IT issues and triage to higher tiers.
• Maintain timely ticket updates and communication.
• Participate in on-call rotation and holiday coverage.
• Perform remote troubleshooting and hardware/software support.

Skills

IT Help Desk

SQL

Microsoft Office

ADUC

Exchange

Windows Troubleshooting

ITSM Tools

Remote Troubleshooting

Team Communication

Education

Bachelor's Degree (preferred)

A+ Certification (recommended)

Net+ Certification (optional)

Tools

TDX/ITSM

Kaseya

HP OpenView

Sophos

ManageEngine

Job description

NaphCare, Inc. seeks an IT Help Desk Support Specialist (3rd Shift) for our Corporate Headquarters in Birmingham, AL. The role is Sunday through Thursday, 10pm–7am, on-site.

You will be first point of contact for end-users, triaging issues, and escalating to upper tiers while maintaining professional communication. Responsibilities include remote troubleshooting, Windows/hardware support, and handling tickets with our ITSM tools.