Night-Shift IT Help Desk Specialist I

NaphCare, Inc.; Birmingham (AL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Life insurance

Vision insurance

Paid time off

Paid holidays

Tuition assistance

401(k)

Job summary

NaphCare, Inc. is seeking an on-site IT Help Desk Support Specialist I for the 3rd shift (10p-7a) at our Corporate Headquarters in Birmingham, AL.

You will be the first line of IT support, resolving end-user issues, triaging tickets, and communicating professionally with internal customers. The role requires at least two years of Help Desk experience, proficiency with Windows, SQL, ADUCs, Exchange, and Microsoft Office, and a willingness to rotate on-call duties.

Qualifications

• Minimum of two years of relevant Help Desk experience.
• Proficient in Windows operating systems and common IT applications.
• Experience using ITSM/ticketing systems and remote troubleshooting.
• Strong written and verbal communication with end users.

Responsibilities

• Serve as the first point of contact for clients; triage and resolve or escalate issues.
• Provide remote and on-site support, including password resets and account management.
• Document issues, work orders, and communications clearly in the ticketing system.
• Collaborate with upper-tier teams to resolve complex problems.
• Participate in on-call rotation including holidays and nights as required.

Skills

Customer service

Communication

Problem solving

Multitasking

Fast-paced environment

Education

Bachelor's Degree in Computer-related Field

A+ Certification

Net+ Certification

Tools

TeamDynamix (TDX)

SQL

Microsoft Word/Excel/Outlook

Active Directory (ADUCs)

Exchange

PDF browsers

Collaboration tools (Skype, Slack)

Endpoint Management (Kaseya/HP OpenView/Sophos/ManageEngine)

Windows troubleshooting

Job description

NaphCare, Inc. is seeking an on-site IT Help Desk Support Specialist I for the 3rd shift (10p-7a) at our Corporate Headquarters in Birmingham, AL.

You will be the first line of IT support, resolving end-user issues, triaging tickets, and communicating professionally with internal customers. The role requires at least two years of Help Desk experience, proficiency with Windows, SQL, ADUCs, Exchange, and Microsoft Office, and a willingness to rotate on-call duties.