Night-Shift iSOC Coordinator: Real-Time Security Ops

Interface Systems, LLC; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Benefits on Day 1

Vacation time

Sick time

Shift differential

Performance bonus up to $1,000/mo

Hiring bonus $500

On-site in St. Louis

Training provided

Job summary

Interface Systems, LLC in St. Louis, MO is seeking a Level 3 iSOC Coordinator to manage real-time security events. You will perform alarm verification, video monitoring, and direct authoritative communication with monitored sites and emergency personnel.

The role requires handling live audio interactions, incident de-escalation, and detailed documentation. Training is provided, with 8–10 hour shifts from 10pm to 6:30am, weekend/holiday coverage, and bonuses including a $500 hiring incentive.

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security.
• Excellent communication and interpersonal skills.
• Working knowledge of Microsoft Office.
• Ability to remain calm and professional in high pressure situations.

Responsibilities

• Perform remote security checks and virtual tours of customer locations.
• Communicate with customer locations using two-way audio/video systems.
• Verify alarm signals and respond to incidents with appropriate escalation.
• Provide life safety support and dispatch to emergency personnel when needed.
• Document interactions and generate detailed reports of responses.

Skills

Customer service

Call center experience

Dispatch

Security knowledge

Education

High school diploma or GED equivalent

Tools

Microsoft Office

Video surveillance systems

Job description

Interface Systems, LLC in St. Louis, MO is seeking a Level 3 iSOC Coordinator to manage real-time security events. You will perform alarm verification, video monitoring, and direct authoritative communication with monitored sites and emergency personnel.

The role requires handling live audio interactions, incident de-escalation, and detailed documentation. Training is provided, with 8–10 hour shifts from 10pm to 6:30am, weekend/holiday coverage, and bonuses including a $500 hiring incentive.